Privacy Policy

Safe Watch Care Pty Ltd, referred to in this Privacy Policy as “SafeWatch”, “we”, “us” or “our”, is committed to protecting your privacy and handling personal information responsibly.

This Privacy Policy explains how information is managed when you:

  • visit the SafeWatch website;

  • contact or communicate with SafeWatch;

  • participate in a SafeWatch program, event, survey or enquiry; or

  • download and use the SafeWatch mobile application.

SafeWatch handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

1. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Examples may include:

  • your name;

  • email address;

  • telephone number;

  • postal address;

  • organisation or workplace;

  • information included in an enquiry or communication; and

  • subscription or transaction information.

Information about a person’s health or wellbeing may be considered sensitive information and is subject to additional protections under Australian privacy law.

2. SafeWatch website privacy

The SafeWatch website operates in a similar manner to a standard business website.

Depending on how you interact with the website, SafeWatch may collect personal information when you:

  • submit an online enquiry or contact form;

  • contact us by email or telephone;

  • register for an event, presentation, pilot program or service;

  • subscribe to receive news or updates;

  • participate in a survey or provide feedback;

  • enquire about or purchase a SafeWatch product or service; or

  • communicate with a member of the SafeWatch team.

The information collected through the website may include:

  • your name and contact details;

  • your organisation or service provider;

  • information contained in your enquiry;

  • event or program registration details;

  • survey responses or feedback;

  • communication preferences;

  • subscription or transaction details; and

  • technical information relating to your use of the website.

You may choose how much personal information you provide. However, if information reasonably required to respond to an enquiry or provide a service is not supplied, we may be unable to assist you.

3. SafeWatch mobile application privacy

The SafeWatch mobile application is designed differently from a conventional centrally hosted application.

SafeWatch uses blockchain-based technology to support the secure and decentralised management of information within the application. Information entered into the application is not retained in a central SafeWatch database.

SafeWatch does not collect or retain personal information, wellbeing information or other user-generated content entered into the application.

This means that SafeWatch does not have access to, control over or visibility of information that users enter into the application, except where information is separately provided to us through another channel, such as a website enquiry, email or support request.

Information not retained by SafeWatch

SafeWatch does not centrally retain information such as:

  • personal wellbeing entries;

  • journal entries or reflections;

  • care or support information;

  • information shared within a user’s SafeWatch network;

  • personal notes;

  • reminder content; or

  • other information entered directly into the application.

The SafeWatch application has therefore been declared through the Apple App Store as “Data Not Collected.”

This declaration reflects that data entered into the application is not collected or retained by SafeWatch.

4. Blockchain and decentralised information management

Blockchain technology allows information to be managed through a decentralised structure rather than being stored in a traditional central database controlled by SafeWatch.

This approach is intended to:

  • reduce centralised storage of personal information;

  • give users greater control over their information;

  • reduce the risk associated with maintaining a central repository of sensitive user data; and

  • support the security and integrity of information managed through the application.

While blockchain technology may assist with security and data integrity, no technology or electronic system can be guaranteed to be completely secure. Users should continue to protect their devices, passwords, access credentials and account information.

5. Application device permissions

The SafeWatch application may request access to certain device functions where required to provide a feature selected by the user.

Depending on the application version and features used, these permissions may include:

  • notifications;

  • camera or photo-library access;

  • microphone access;

  • device storage; or

  • other device functions.

SafeWatch will only request a device permission where it is required for an application feature.

Users may manage or withdraw permissions through their device settings. Disabling a permission may prevent the associated feature from operating correctly.

The SafeWatch application does not access precise or background location information unless a future application feature specifically requires it, the user is clearly informed why it is required and the user provides permission.

6. In-app purchases and subscriptions

The SafeWatch application may provide access to in-app purchases or subscriptions.

Payments made through the Apple App Store or Google Play are processed by the relevant platform provider.

SafeWatch does not receive or retain a user’s complete payment-card details from Apple or Google. The platform may provide limited information required to confirm or administer a purchase, such as:

  • confirmation that a purchase was completed;

  • the subscription or product selected;

  • a transaction or receipt identifier; and

  • subscription status.

Apple and Google manage the information they collect in accordance with their own privacy policies and platform terms.

7. Application accounts and deletion

SafeWatch does not centrally retain information entered by users into the application.

Where the application provides account or access-management functionality, users may manage their access through the available application settings or contact SafeWatch for assistance.

Because SafeWatch does not centrally retain user-generated application information, SafeWatch may not be able to retrieve, recover, amend or delete information on a user’s behalf.

Users should carefully manage their application access credentials and follow any available instructions for backing up, transferring or deleting information.

8. Website cookies and analytics

The SafeWatch website may use cookies and similar technologies commonly used by standard websites.

Cookies are small files stored on a browser or device. They may be used to:

  • enable website functionality;

  • remember user preferences;

  • support website security;

  • understand how visitors use the website;

  • identify technical problems; and

  • improve website performance and content.

The website may also use standard analytics tools that collect technical information, such as:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • pages viewed;

  • approximate location based on IP address;

  • referring website; and

  • the date and time of website activity.

This information is generally used in an aggregated form to understand and improve website performance.

Users may manage or disable cookies through their browser settings. Disabling cookies may affect the operation of some website features.

9. Why we collect website information

SafeWatch may use information collected through the website or directly provided to us to:

  • respond to enquiries;

  • provide information about SafeWatch products and services;

  • administer events, programs, pilots and surveys;

  • manage subscriptions and purchases;

  • communicate with clients, carers, participants, partners and stakeholders;

  • provide technical or customer support;

  • improve our website, services and communications;

  • maintain the security and reliability of our systems;

  • meet legal, insurance, financial and recordkeeping obligations; and

  • manage privacy requests or complaints.

SafeWatch may also send news, updates or promotional communications where consent has been provided or where otherwise permitted by law.

Users may unsubscribe from marketing communications at any time.

10. Sensitive and wellbeing information

SafeWatch operates in the care and wellbeing sector. Information provided through website enquiries, programs, surveys or direct communications may relate to a person’s:

  • health;

  • wellbeing;

  • disability;

  • caring responsibilities;

  • family circumstances; or

  • support needs.

SafeWatch will only collect sensitive information where:

  • consent has been provided;

  • it is reasonably necessary for SafeWatch’s functions or activities; or

  • collection is otherwise authorised or required by law.

Users should avoid submitting detailed medical or sensitive information through general website contact forms unless it is necessary for their enquiry.

SafeWatch is not an emergency, crisis-response or clinical service. A person requiring immediate assistance should contact emergency services or an appropriate crisis-support provider.

11. Disclosure of website information

SafeWatch may disclose information collected through the website to trusted service providers where reasonably necessary to operate our business and provide our services.

These providers may include:

  • website and technology providers;

  • cloud hosting providers;

  • email and communication providers;

  • payment-processing providers;

  • event or program-delivery partners;

  • professional advisers, insurers and auditors;

  • contractors working on behalf of SafeWatch; and

  • government or regulatory authorities where required or authorised by law.

Service providers are expected to handle information only for the agreed purpose and to apply appropriate privacy, confidentiality and security protections.

SafeWatch does not sell personal information.

12. Overseas storage and processing

Some providers used to operate the SafeWatch website, email services, analytics, payment systems or business systems may store or process information outside Australia.

The relevant countries may depend on the service providers used by SafeWatch from time to time.

Where personal information is disclosed overseas, SafeWatch will take reasonable steps to ensure it is handled in accordance with applicable privacy requirements.

This overseas processing relates to information collected through the website or other direct business interactions. It does not mean that SafeWatch centrally stores user-generated information entered into the SafeWatch application.

13. Security

SafeWatch takes reasonable technical and organisational measures to protect personal information collected through its website and business operations from:

  • loss;

  • misuse;

  • interference;

  • unauthorised access;

  • unauthorised modification; and

  • unauthorised disclosure.

Security measures may include:

  • access controls;

  • authentication requirements;

  • secure hosting;

  • encryption where appropriate;

  • restricted staff access;

  • confidentiality obligations;

  • system monitoring and maintenance; and

  • secure deletion or de-identification.

No website, application, blockchain network, electronic communication or storage system can be guaranteed to be completely secure.

14. Retention of website and business information

Information collected through the SafeWatch website or directly provided to SafeWatch will only be retained for as long as reasonably necessary to:

  • respond to an enquiry;

  • provide a service or program;

  • maintain business and financial records;

  • manage a complaint or dispute;

  • meet legal or regulatory obligations; and

  • protect the security and integrity of our systems.

When information is no longer required, SafeWatch will take reasonable steps to securely delete or de-identify it.

SafeWatch does not centrally retain user-generated information entered into the SafeWatch application.

15. Children and young people

Some SafeWatch products or services may be relevant to young people.

Where SafeWatch collects information from or about a person under 18 through the website, a program, survey or direct communication, we will take steps appropriate to the person’s age and circumstances.

These measures may include:

  • providing privacy information in clear language;

  • obtaining consent from a parent, guardian or authorised organisation where appropriate;

  • limiting the information collected;

  • applying additional access and security controls; and

  • considering the safety and best interests of the young person.

The SafeWatch application is currently listed with an age classification of 13+ on the Apple App Store.

16. Accessing and correcting information

You may request access to personal information SafeWatch holds about you through its website or business systems.

You may also ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading.

We may need to verify your identity before processing a request.

Because SafeWatch does not centrally retain information entered into the application, we may be unable to access, retrieve or correct that information on a user’s behalf.

17. Privacy complaints

You may contact our Privacy Officer if you:

  • have concerns about how your personal information has been handled;

  • believe information has been used or disclosed incorrectly;

  • wish to request access or correction;

  • wish to withdraw consent; or

  • wish to make a privacy complaint.

We will investigate privacy complaints within a reasonable period.

Where you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

18. Third-party websites and services

The SafeWatch website or application may contain links to third-party websites, platforms or services.

SafeWatch is not responsible for the privacy, security or content practices of third parties. Users should review the relevant privacy policy before providing information to another organisation.

19. Changes to this Privacy Policy

SafeWatch may update this Privacy Policy to reflect:

  • changes to the SafeWatch website or application;

  • changes to our technology or service providers;

  • changes to our information-handling practices;

  • legal or regulatory developments; or

  • updated Apple App Store or Google Play requirements.

The current version will be published on the SafeWatch website together with the date it was last updated.

SafeWatch will also review its Apple App Store and Google Play privacy declarations whenever application functionality or integrated technology changes.

20. Contact SafeWatch

We welcome questions, requests and complaints about privacy.

Privacy Officer
Safe Watch Care Pty Ltd
Email: info@safewatch.care
Website: www.safewatch.care